2025 ESO Fire Service Index

Insights and Best Practices for Fire Departments

The transition from NFIRS to NERIS has put data front and center industry-wide and by the end of this year, all fire departments will have officially made the move to the new emergency response standard. Despite the recent attention, data has been empowering the industry for a long time.  

The 2025 ESO Fire Service Index examines aggregated industry data taken from over 7.9 million incidents across 2,739 participating agencies. With the insights gleaned from the latest Index, the ESO Data Collaborative hopes to give departments benchmarks for refining their strategies towards improving outcomes within their communities.

The ESO 2025 Fire Service Index is designed to help you answer questions such as: 

• What are our most common response types overall and among fire calls? 

• How many EMS responses do we have compared to fire? 

• When responding to fire incidents, what are the most common property types? 

• What type of outdoor fires are happening most frequently in our community?  

• How fast is our response time on average?  

• How often are firefighters documenting best practice decontamination procedures? 

By completing the form, you’ll gain access to this year’s ESO Fire Service Index, allowing you to see both how your department stacks up against the national average in important benchmarks, along with best practices designed to promote growth in any areas needing improvement.  

ESO Fire RMS makes it easier to get ahead  

Translate the 2025 Fire Service Index insights into practical solutions for your department with ESO Fire RMS. From streamlining operations to making the most of your data, ESO Fire RMS has everything you need to promote a culture of growth within your department. Visit eso.com/fire to learn more or schedule a demo today.  

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