Privacy Policy

Introduction

ESO Solutions, Inc. (“ESO”) is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices solely regarding the personal information we collect from visitors or users (“Users”) of our website located at www.eso.com (the “Site”). All references in this Privacy Policy to “we” or “us” shall be construed to mean ESO and all references to “you” or “your” shall be construed to mean Users. Please note that any information collected from or about Users is stored on our servers in the United States of America.

ESO is dedicated to improving community health and safety through the power of data. ESO provides industry-leading software solutions (the “Services”) to fire departments, hospitals, and local and state Emergency Medical Services organizations. ESO’s Site provides marketing and sales information on our Services, support for our customers, and a broad range of training and information resources for our customers and the general public.

This Privacy Policy, together with ESO’s Website Terms and Conditions of Use govern your use of the Site.

Table of Contents

Data Privacy Framework

ESO complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce.  ESO has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.  If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern.  To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit Data privacy framework website.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, ESO commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States.  If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit JAMS for more information or to file a complaint.  The services of JAMS are provided at no cost to you.

The Federal Trade Commission has jurisdiction over ESO’s compliance with the EU-U.S. Data Privacy Framework  and the UK Extension to the EU-U.S. DPF.

Additionally, an individual has the possibility, under certain conditions, to invoke binding arbitration for complaints regarding DPF compliance not resolved by any of the other DPF mechanisms; for additional information: https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2

If ESO receives personal information under the DPF Principles and then transfers that personal information to a third-party, ESO shall remain liable under the DPF Principles to the extent the third party’s actions are inconsistent with the DPF Principles, unless ESO provides information in support of ESO  not having responsibility for the event.

Types of Data We Collect

Information Users Provide to Us

We collect personal information that Users provide who visit the Site, such as:

  • your first and last name, e-mail, company, physical address, or phone number;
  • if you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, to send you a reply;
  • when you participate in one of our surveys, we may collect additional profile information; or,
  • we may also collect personal information at other points in our Site that state that personal information is being collected (for example for event registrations, trainings, or product/service information requests).

Information Collected via Technology

Usage Data. As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, Internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends and User movement around the Site, administer the Site, gather demographic information about our User base, and better tailor our Services to our Users’ needs. As you navigate through this site, Usage Data may be passively collected (that is, gathered without you actively providing the information) using various analytics and reporting technologies, such as cookies, pixel tags, and web beacons.

Cookies. Like most online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.

Traffic Analytics. We use a limited number of third-party service providers to help analyze how users use the Site (“Analytics Companies”). These Analytics Companies use Cookies to collect information such as the number of User visits and what other sites they used prior to coming to the Site. We use the information we get from these Analytics Companies only to improve our Site and Services. We may combine the information generated through the use of our Analytics Companies with your personal information. Although these Analytics Companies may plant a persistent Cookie on your web browser or mobile device to identify you as a unique user the next time you visit the Service, the Cookie cannot be used by anyone but the Analytics Company that placed the applicable Cookie. This Policy does not apply to and we are not responsible for the Cookies used by these Analytics Companies.

Information Collected from Third Parties

We may collect information about Users from the following third-party sources: (i) third parties who license, sell or otherwise provide data they have collected; or (ii) information from publicly available sources, such as via the Internet and social networks.

Uses of Personal Data

Processing of Users’ Information

We may process personal information from Users who visit our Site to:

  • identify you as a user in our system;
  • provide improved administration of the Site, improve quality, and correct or update information;
  • provide customer support and to respond to inquiries or requests;
  • send you administrative e-mail notifications, such as security or support and maintenance advisories;
  • send emails, text messages, newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of ESO;
  • register and accept any payments for events or trainings; or,
  • for any other disclosed purpose when you provide the information.

Disclosure of Your Personal Information

Our general policy is that we will not share, sell, rent, or provide access to your Personal Information to others, without your specific consent. Exceptions to this are as described below and as described elsewhere in this Privacy Policy.

  • Third Party Service Providers. We may share your personal information with third-party service providers to conduct quality assurance testing; to provide technical support; or to provide other services to or on behalf of ESO. For example, we may contract with third parties to process payments, host our servers, provide security, and provide production, fulfillment, optimization, analytics, and reporting services. Our service providers will be given access to your information only as is reasonably necessary to support the Site or to provide other services with your consent. For a list of all third-party service providers, please email [email protected].
  • Affiliated Entities. We reserve the right to provide your Personal Information and Usage Data to any affiliated entities we may have, including our subsidiaries. Affiliated entities are entities that we legally control (by voting rights) or that control us.
  • User Feedback. We often receive comments from Users. We may post User feedback on the Site from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your name with your feedback.
  • Creation of Anonymous Data. We may create anonymous data records from personal information by excluding information that makes the data personally identifiable to you. We use this anonymous data to analyze request and usage patterns so that we may enhance the content or improve the navigation of our Site. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.
  • Corporate Restructuring. We may share some or all of your personal information in connection with or during the negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
  • Legal Process, Enforcement, and Security Notice. ESO may disclose personal information if we believe in good faith that such disclosure is necessary (i) in connection with any legal investigation; (ii) to comply with relevant laws or to respond to subpoenas or warrants served on us; (iii) to protect or defend the rights or property of ESO, or Users; and/or (iv) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Service.

Email Communications

If you supply us with your email address, we may periodically send you newsletters and e-mails that directly promote the use of our Services or provide other ESO-related information. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to unsubscribe (“opt-out”) or change your choices of what information you would like to receive from us by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Regardless of your indicated e-mail preferences, we may send you service-related communications, including notices of any updates to our Terms of Service or this Privacy Policy.

Mobile Phone/Text Messages

If you give us prior consent for a designated phone number, you may receive periodic pre-recorded phone messages and/or text messages from us with information specific to the site and required for the normal functioning of the site as well as for new products or services or upcoming events or offers from us. If you prefer not to receive these messages, you may opt-out by following the instructions in the message.

Changing or Deleting Your Personal Information

You may change any of your personal information by sending an email to us at [email protected]. You may request deletion of your personal information by us, and we will use commercially reasonable efforts to honor your request, but please note that legal requirements may dictate that information be retained for specified periods of time and we may not be able to honor your request until the expiration of that time period. When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud prevention or similar purposes. In addition, your state of residency may provide you with additional rights regarding your personal information. Please email us at [email protected] if you have any questions or requests.

Security of Your Personal information

ESO is committed to protecting the security of your personal information. We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while ESO uses reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

Children – Site User Age Requirement

ESO does not target its offerings toward and does not knowingly collect any personal information from Users under 13 years of age. If ESO learns that the User is a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any User personal information from a child under 13, please contact us at [email protected].

Do Not Track Signals

Some web browsers may transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. When a standard is established, we may revise our policy on responding to these signals.

Links to Other Sites

This Privacy Policy applies solely to this Site. Throughout the Site, there may be links that take you outside our website; including links to social media sites, video sharing sites, news or other information sites, some event sites hosted or sponsored by multiple parties including ESO, or any third-party website. These other sites may send their own cookies to users, collect data, or solicit personal information. Please read any privacy terms carefully when using these links. Any personally identifying information which you choose to provide to another party or website will not be subject to this Privacy Policy.

Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changing business or regulatory conditions. If we make any material changes in the way we use personal information, we will notify you by sending you an e-mail to the last e-mail address you provided to us, and/or by prominently posting notice of the changes on our Site. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new Users of the Site. Continued use of our Site or Services, following notice of such changes, shall indicate your acknowledgment of such changes.

Questions or inquiries

Please address any questions, comments, or suggestions to improve this Privacy Policy to [email protected] or by postal mail at:

ESO SOLUTIONS, Inc.
Legal Department
11500 Alterra Parkway, Suite 100
Austin, TX 78758

Telephone 866.766.9471

Updated on 10 July 2024.