Emergency Reporting to ESO Upgrade.

Screenshot Fire Incident

Modernizing technology for efficient and effective outcomes.

With the acquisition of Emergency Reporting, we expanded our opportunity to combine additional features with ESO technology, providing the best-in-class, truly robust RMS for Fire and EMS services.

Our passion for providing the best products, technology, and service to the industry hasn’t wavered. We’re excited to work with you to upgrade your agency to our modern tech platform. Look for additional updates, announcements, next steps, and other vital information from us in the coming weeks and months.

Learn More About ESO Products

What to Expect

We’ve mapped out the Upgrade journey below, from the initial discovery conversation with your account executive to your complete migration and ongoing support. We estimate you’ll be able to access data in your new system 120 days after you sign the contract. Our priority is maintaining data integrity, workflow efficiency, and reporting compliance along the way.

“Take your time to make sure everything is right. In the end, the benefits of having data in ESO’s modern RMS are worth the headaches of migrating from a legacy system. Once you get it all dialed in, your firefighters and EMTs will thank you.” - Captain Marcus Scott, Hickory Fire Department

PLAN

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Discovery

In the initial phase, our goal is to ensure we understand your data and organizational needs. We’ll schedule a discovery call with your key team members to talk about your needs, data, and pricing structure. To prepare for this call, you can download our discovery questionnaire below. We’ll follow up with a contract that captures the details of the discovery call.

Download the Discovery Questionnaire 

Contract is signed!

After your contract is signed, a member from our Onboarding Team will reach out to tell you more about the onboarding process. You’ll receive an email from our team to set up your onboarding kick-off call.

Your ESO Environment is created!

Based on Discovery, we’ll put together the first version of your ESO environment. We’ll continue to configure with your team as the onboarding process continues–meaning we’ll set agency-specific features like Cardiac Monitor, Mobile App, Billing Interface, and CAD based on integrations and modules in scope.

Onboarding Kick-off Call
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Onboarding Kick-off Call

During the kick-off call, we‘ll review the onboarding process and timeline requirements for Administrators and End-users. We start by discussing how we will partner with Administrators to populate your agency’s ESO environment, focusing first on migrating agency and personnel data from your current environment into ESO.

To be successful, we ask that you:

  • Review Agency demographics, Personnel, Units, Stations, Zones, EMS Status, and Facilities fields
  • Archive any data elements your agency DOES NOT want migrated to ESO
  • Add missing emails for any Personnel your agency DOES want migrated to ESO

BUILD

Data Migration Begins
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Data Migration Begins

ESO is committed to providing a best-in-class onboarding experience with as little interruption to your daily operations as possible. ESO is the only company that can bring your Emergency Reporting data over to ESO without manually entering your historical data into spreadsheets. As part of the ESO family, you’ll have access to our automated data transfer engine, which speeds up the process, decreasing the work on your team, while allowing you to validate the accuracy of information along the way.

We will partner closely with your agency to populate ESO with pertinent data to meet your workflow and reporting requirements.

This includes the following steps:

  • Reviewing and updating Emergency Reporting environment.
  • Importing data into ESO.
  • Validating data in ESO.
  • Updating outstanding data requirements (as needed) in ESO.
  • Once your agency is live with ESO for incident documentation, we will begin transferring historical data so you can access current and historical records in one RMS system.

There are a few modules that require additional data migration processes. If your agency is using one of those modules, we’ll discuss migration process and timing during the onboarding kick-off call.

“It truly is an elephant you eat one bite at a time. Try not to sprint toward some arbitrary deadline. Our team really took the time to get it right, which benefited us in the long run.” - Captain Marcus Scott, Hickory Fire Department

TEST AND TRAIN

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Admin Training

Admins should complete ESO Admin training for your purchased modules, which are available via ESO On-Demand Training. For every product purchased, your admins have access to configuration training, user training, and additional admin training to help support that product.

During this time, the ESO team continues configuring and validating your ESO environment to your department’s needs while local administrators work on agency-specific configuration after training is complete.

Local Admins complete agency-specific configuration.

 You’ll want this close-to-final, so your end users receive relevant training to their real-life use case.

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End-User Training

Once you’ve completed Admin Training, this is where you’ll make sure all providers have access to the ESO environment. When they’re in, we recommend your end users take advantage of our On-Demand Training while we (your admin team and ESO!) ensure product readiness. Your teams will be set up for success with training on your preferred modules just in time to make the official change to ESO.

Go Live

Final Adjustments and Utilization

As your End Users complete training, your agency admins will make final adjustments to the configuration and sign off on workflow-specific checklists. We’ll coordinate with you and your state to ensure compliance with local reporting requirements. Then, you’re ready to begin using your new ESO product(s) while we continue planning and optimizing any additional products or data needs.

You’re Live!

You’re Live! We recommend your team completes additional training in Reporting Modules (like Insights and Analytics), and Quality Management training for our EHR users.

Ongoing Success

Customer Support and Care

Our support is never done. Once you’re live, we’ll introduce you to additional ESO support teams as we continue to work with you to transfer data from Emergency Reporting to ESO so you can access historical records. We’re available to answer questions, solve any transition challenges, and connect your agency to ongoing training and learning opportunities.

“After initial implementation, our customer success representative has been great. The rep updates us regularly on open support tickets and has helped us navigate the enhancement request process. The development team listens, and a number of new features and bug fixes were released based on our feedback.” - Captain Marcus Scott, Hickory Fire Department

Important Updates

ESO Virtual Webinar: Emergency Reporting Bay Floor Buzz and Hard Fact

November 13, 2023


Bill Gardner gives an update about the Emergency Reporting and discuss some of the bay floor buzz heard around town. Learn Fact from fiction in this 1 hour Town Hall.


Migrate Your Data Like No Other Provider Can

Enjoy unmatched efficiency, accuracy, and security for your Emergency Reporting data migration process.

  • Simplest Migration in the Market Our proprietary data migration tooling is the first and only of its kind that seamlessly migrates your data into ESO Fire RMS with little to no lift on your teams.
  • Unmatched Data Experience Once upgraded, your organization can start leveraging current and historic data in the cloud-based, end-to-end experience. Export, view, and use your historical data like you’ve never been able to before.
  • Maximized Data Transfer No one can transfer your data out of Emergency Reporting like ESO can. Reference the field and attachment list below to start planning your migration.

Download Data Migration Overview

Congratulations!

It’s time to start your upgrade to ESO. Your account manager is here to help along the way. Just reach out to them at [email protected] today.

Some things you should know:

  • Your department information, activity history, and any attachments will be transferred to ESO.
  • There is no end-of-life date for Emergency Reporting.
  • We’ve taken the best of ER and brought it to the ESO platform, so your team will not lose any core functionality.

The benefits stack in your favor.

  • Frequent customer-driven software improvements that grow with your needs
  • Modern, proactive, and industry leading security practices to protect your data
  • Automated onboarding and easy migration for all data (including historical data)
  • Customer support across our entire suite of connected applications
  • A best-in-class reporting platform with intuitive data visualization tools and workflows
  • Easy updates for compliance changes

Watch: Addressing the Rumors Townhall


June 6th, 2023

  • We are continuing to move customers who face NEMSIS 3.5 compliance deadlines. NEMSIS 3.5 deadlines vary state to state. We are in touch with the AHJ and will be sure to reach out when it is your state’s time to transition.
  • ESO can now migrate all your data for occupancy, and we are currently completing the data migration tooling needed to move over all your inspection reports (including attachments).
  • The National Registry for Firefighter Cancer was announced this year at Wave 2023, and we are now collecting data from ESO reports.
  • ESO Regional User Groups have been announced. We are heading to Denver, Louisville, New Haven, Raleigh, Akron, and Seattle. I would love all our Emergency Reporting customers to join us at one of these events near you. You can find more information about the events at eso.com/events/rug-event. Be sure to sign up before seats run out!

There is no end-of-life date for Emergency Reporting.

April 18, 2023 | Please Note: After you go live with ESO, we will continue to work on transferring all of your historical data to the new system. We recognize there may be instances where you need to retrieve reports for record requests or administrative tasks. To help with this dilemma during this process, you will still be able to access your historical records on your previous application.

January 25th, 2023 | Our upgrade efforts for Emergency Reporting customers remain focused on moving departments facing NEMSIS 3.5 compliance change in 2023. We have not set an end-of-life date for Emergency Reporting yet, so we will continue supporting the Emergency Reporting application while working with you and your team during the upgrade to transfer the largest amount of system data from Emergency Reporting to the ESO RMS. Thank you so much for your patience and flexibility during this process. We’ll continue to keep you informed as we move through this process.

Your Complete Records Management Software

Meet ESO Fire RMS.
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Meet ESO Fire RMS.

What do you get when you cross the best of Emergency Reporting software with ESO’s modern platform and ecosystem? You get the ESO Suite – the best-in-class solution that efficiently manages operational and clinical data your department uses to track outcomes, make strategic budget decisions, and improve health and safety in your community.

See it in Action
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See it in Action

ESO’s applications are modern and secure with intuitive workflows that enable insights and time savings for your organization. But don’t take our word for it: Watch the recorded demo below or register for one of our weekly live demos to see ESO in action (led by our Director of Business, Tim Irelan).

Register For Demo

Watch ESO FIRE RMS Recorded Demo

Watch ESO EHR Recorded Demo

The best of Emergency Reporting + ESO:

We’re taking the best of Emergency Reporting and incorporating it directly into our best-in-class Fire RMS product suite. With the two combined, here are a few of our favorite perks:

Outstanding User Experience

The modern, web-based platform allows your teams to manage records on your mobile device or tablet quickly. Reports that used to take 30 minutes can now be done onsite in less than five.

Data Reporting

Convenient reporting enables users to easily uncover opportunities for operational efficiencies and community safety improvements.

Ongoing Enhancements

We routinely release improvements to our applications (many of which are inspired by your feedback and requests). The software will evolve with your needs and community demands.

Fire RMS + EHR Integration

Did you know ESO is an integrated platform with a state-of-the-art Electronic Health Record (EHR) application available to our customers? With a click of a button, your information is moved from Fire RMS to EHR, saving you time to focus on the more important things.

“At times it would take our folks upwards of 30 minutes to complete a simple NFIRS report. With ESO Fire RMS, we are mobile and can capture data on our mobile devices in real-time. Everything is much faster and sleeker than before.” - Captain Marcus Scott, Hickory Fire Department

We’ve got you covered

Our investment in our fire products over the last few years combined the best technology expertise, industry experience, and feedback from partners like you to create the next generation of Fire RMS. Some of our modules for our fire partners include:

Incidents

ESO Fire Incidents eliminates the manual task of re-entering data from EMS calls to meet NFIRS requirements so your crews can focus on more important duties.

Properties

Properties tracks all pre-planning aspects of today’s fire service for improved operations during emergency response.

Inspections

Inspections offers the flexibility you need to perform simple to large scale inspections by offering agency configurable checklists and unlimited code sets to ensure users collect the data needed for keeping people and property safe.

Permits

Bridge the gap between permit, inspection, and property records. ESO Permits joins forces with ESO Properties and Inspections to help you track and issue permits, record fee revenue and ensure compliance with local ordinances.

Personnel Management

Fully integrated with EHR, Personnel Management helps you manage your agency’s personnel, training courses, education history and more — all from a single, easy-to-use application.

Hydrants

Record hydrant data and track maintenance and service tasks allowing you to improve situational awareness and easily provide all the right data for ISO requirements.

Activities

Your department already provides unparalleled service to the community, and now you can track non-response related activities to record CRR programs, trend community impact, write powerful grants, and more.

Asset Management

Achieve a higher level of readiness, maintain compliance, and keep your team aligned with asset management software designed for the 21st century.

Checklists

Skip the paper checklists and keep your agency up to date in real time. ESO Checklists are fully configurable and allow your organization to track on the only information that matters to you.

and more!

The Power of ESO Data

Our mission is to improve community health and safety through the power of data. In addition to rendering data for each of our customers in easily accessible and usable formats, we believe in the power of aggregate data for research and benchmarking. Explore some of the ways our data comes to life for all members of the industry.

Get Help

Need support? We have improved the process to contact support at ESO. Follow the step by step directions below to learn more about getting help when you need it.



Er Hub Upgrade Screenshot

Sign In

Instead of creating tickets when you need assistance, you can now contact our customer support team directly by signing in here.

Note: This is different from your ER login. If you have not signed in before, it will only take a couple of seconds to sign up.

PHONE: 866-766-9471 option 3
EMAIL: [email protected].

Sign In to Emergency Reporting
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Contact Support

Once logged in, click Contact support in the upper tool menu.

Frequently Asked Questions

Why did ESO acquire Emergency Reporting (ER)?

When ER’s investors decided to sell the company, it was an easy decision to get involved in the process as we were impressed with what ER had accomplished over the years. We were excited to make an offer and have the chance to bring the staff and customers into the ESO family. Additionally, ER had significant short-term issues meeting the new NEMSIS requirements and longer-term issues with a technology platform that needed an architecture and user interface update. We felt we were well-positioned to help with these two issues. We knew the ER platform had some great features and functionality and we wanted to incorporate these into our new Fire RMS platform.

What is happening to the Emergency Reporting products and platform?

From the very beginning, leadership from ESO and Emergency Reporting worked together to determine the best technology path forward. Collectively (and unanimously), the teams agreed the ESO platform (including ESO Fire RMS and ESO EHR) is the best choice for the future based on a few key factors.

  • ESO’s technology platform is more modern and capable of scaling to meet customer and industry needs. 
  • ESO Fire RMS is integrated with other ESO applications, including ESO Electronic Health Record (EHR), ESO Scheduling, ESO Inventory, and ESO Personnel Management.   
  • Adding key elements and features from Emergency Reporting into ESO Fire RMS, including Occupancy Vulnerability Assessment Profile (OVAP), integrated Assets, and Length of Service Award Programs (LOSAP), can be done in a relatively short period of time.
  • Adding ESO features (such as +1 coding and custom reporting) into the Emergency Reporting platform would require a fundamental change to the architecture, causing significant delays in development.  
What will happen to ER-related programs like Rover?

Most applications will migrate to ESO apps. We will continue to support and maintain Rover.

How do I prepare ER ePCR Data for ESO EHR?
Will everything from ER migrate to ESO?

Our data migration tools are designed to make moving your data easier for you, however there may be some customized data that isn’t able to migrate. Contact our team to see how your current fields will map to ESO for each application.

Are attachments in our files being migrated?

Attachments are part of the planning process for migration, so we will work with you to clarify this individually during the onboarding process.

What if our organization is transitioning to ESO and moving from NEMSIS 3.4 to NEMSIS 3.5?

The intent is to transition everything at one time. We will work with your organization to get a plan together that fits your needs.

How do I prepare my data for migration to the ESO Platform?

We’re ready to lead you through this journey. We have worked hard to make data migration as easy as possible for you. Review the Data Migration step in your Upgrade Journey tab above, or reach out to your ESO contact for more information.

What is the cost if we switch over to ESO Fire RMS?

You’ll work with your sales representative to discuss the many solutions we offer, and your rep will be able to provide you with a price quote. In some cases, there may be an increase in what you pay today. Your rep will work with you and your budget to help with an easy translation.

How often does ESO Fire RMS get updated?

Fire RMS is updated regularly to add new items to the system.

Does ESO automatically populate incident reports with the unit personnel who responded to the incident?

ESO Incidents integrates with ESO Scheduling to import units and responders into the NFIRS reports. ESO can bring data over to incidents from other select scheduling software.

When is Emergency Reporting being discontinued?

There is currently no date established to discontinue Emergency Reporting.

How long does it take from signing my contract to using my new ESO Product take?

After a contract is signed, we estimate 120 days to get everything transferred and training complete. An Agency specific timeline will be discussed during your discovery process.

How do I find out who my account manager is?

Email [email protected] to get your Account Manager’s Information.

How long will you continue to support Canadian Emergency Reporting customers?

We will continue to support our Canadian Emergency Reporting partners until the ESO products are deployed in Canada.

When will Emergency Reporting in Canada be discontinued?

There is currently no official date to discontinue Emergency Reporting for Canadian agencies. We want to make sure we do it right for our Canadian partners, which means taking time to release products meeting your specific circumstances.

How do I contact support?

PHONE: 866-766-9471 option 3
EMAIL: [email protected].