Emergency Reporting to ESO Upgrade.
Modernizing technology for efficient and effective outcomes.
With the acquisition of Emergency Reporting, we expanded our opportunity to combine additional features with ESO technology, providing the best-in-class, truly robust RMS for Fire and EMS services.
Our passion for providing the best products, technology, and service to the industry hasn’t wavered. We’re excited to work with you to upgrade your agency to our modern tech platform. Look for additional updates, announcements, next steps, and other vital information from us in the coming weeks and months.
What to Expect
PLAN
Discovery
In the initial phase, our goal is to ensure we understand your data and organizational needs. We’ll schedule a discovery call with your key team members to talk about your needs, data, and pricing structure. To prepare for this call, you can download our discovery questionnaire below. We’ll follow up with a contract that captures the details of the discovery call.
Contract is signed!
After your contract is signed, a member from our Onboarding Team will reach out to tell you more about the onboarding process. You’ll receive an email from our team to set up your onboarding kick-off call.
Your ESO Environment is created!
Based on Discovery, we’ll put together the first version of your ESO environment. We’ll continue to configure with your team as the onboarding process continues–meaning we’ll set agency-specific features like Cardiac Monitor, Mobile App, Billing Interface, and CAD based on integrations and modules in scope.
Onboarding Kick-off Call
During the kick-off call, we‘ll review the onboarding process and timeline requirements for Administrators and End-users. We start by discussing how we will partner with Administrators to populate your agency’s ESO environment, focusing first on migrating agency and personnel data from your current environment into ESO.
To be successful, we ask that you:
- Review Agency demographics, Personnel, Units, Stations, Zones, EMS Status, and Facilities fields
- Archive any data elements your agency DOES NOT want migrated to ESO
- Add missing emails for any Personnel your agency DOES want migrated to ESO
BUILD
Data Migration Begins
ESO is committed to providing a best-in-class onboarding experience with as little interruption to your daily operations as possible. ESO is the only company that can bring your Emergency Reporting data over to ESO without manually entering your historical data into spreadsheets. As part of the ESO family, you’ll have access to our automated data transfer engine, which speeds up the process, decreasing the work on your team, while allowing you to validate the accuracy of information along the way.
We will partner closely with your agency to populate ESO with pertinent data to meet your workflow and reporting requirements.
TEST AND TRAIN
Admin Training
Admins should complete ESO Admin training for your purchased modules, which are available via ESO On-Demand Training. For every product purchased, your admins have access to configuration training, user training, and additional admin training to help support that product.
During this time, the ESO team continues configuring and validating your ESO environment to your department’s needs while local administrators work on agency-specific configuration after training is complete.
Local Admins complete agency-specific configuration.
You’ll want this close-to-final, so your end users receive relevant training to their real-life use case.
End-User Training
Once you’ve completed Admin Training, this is where you’ll make sure all providers have access to the ESO environment. When they’re in, we recommend your end users take advantage of our On-Demand Training while we (your admin team and ESO!) ensure product readiness. Your teams will be set up for success with training on your preferred modules just in time to make the official change to ESO.
Go Live
You’re Live!
You’re Live! We recommend your team completes additional training in Reporting Modules (like Insights and Analytics), and Quality Management training for our EHR users.
Ongoing Success
Important Updates
Your Complete Records Management Software
Meet ESO Fire RMS.
What do you get when you cross the best of Emergency Reporting software with ESO’s modern platform and ecosystem? You get the ESO Suite – the best-in-class solution that efficiently manages operational and clinical data your department uses to track outcomes, make strategic budget decisions, and improve health and safety in your community.
See it in Action
ESO’s applications are modern and secure with intuitive workflows that enable insights and time savings for your organization. But don’t take our word for it: Watch the recorded demo below or register for one of our weekly live demos to see ESO in action (led by our Director of Business, Tim Irelan).
Outstanding User Experience
The modern, web-based platform allows your teams to manage records on your mobile device or tablet quickly. Reports that used to take 30 minutes can now be done onsite in less than five.
Data Reporting
Convenient reporting enables users to easily uncover opportunities for operational efficiencies and community safety improvements.
Ongoing Enhancements
We routinely release improvements to our applications (many of which are inspired by your feedback and requests). The software will evolve with your needs and community demands.
Fire RMS + EHR Integration
Did you know ESO is an integrated platform with a state-of-the-art Electronic Health Record (EHR) application available to our customers? With a click of a button, your information is moved from Fire RMS to EHR, saving you time to focus on the more important things.
Incidents
ESO Fire Incidents eliminates the manual task of re-entering data from EMS calls to meet NFIRS requirements so your crews can focus on more important duties.
Properties
Properties tracks all pre-planning aspects of today’s fire service for improved operations during emergency response.
Inspections
Inspections offers the flexibility you need to perform simple to large scale inspections by offering agency configurable checklists and unlimited code sets to ensure users collect the data needed for keeping people and property safe.
Permits
Bridge the gap between permit, inspection, and property records. ESO Permits joins forces with ESO Properties and Inspections to help you track and issue permits, record fee revenue and ensure compliance with local ordinances.
Personnel Management
Fully integrated with EHR, Personnel Management helps you manage your agency’s personnel, training courses, education history and more — all from a single, easy-to-use application.
Hydrants
Record hydrant data and track maintenance and service tasks allowing you to improve situational awareness and easily provide all the right data for ISO requirements.
Activities
Your department already provides unparalleled service to the community, and now you can track non-response related activities to record CRR programs, trend community impact, write powerful grants, and more.
Asset Management
Achieve a higher level of readiness, maintain compliance, and keep your team aligned with asset management software designed for the 21st century.
Checklists
Skip the paper checklists and keep your agency up to date in real time. ESO Checklists are fully configurable and allow your organization to track on the only information that matters to you.
and more!
The Power of ESO Data
Sign In
Instead of creating tickets when you need assistance, you can now contact our customer support team directly by signing in here.
Note: This is different from your ER login. If you have not signed in before, it will only take a couple of seconds to sign up.
PHONE: 866-766-9471 option 3
EMAIL: [email protected].
Contact Support
Once logged in, click Contact support in the upper tool menu.
Frequently Asked Questions
When ER’s investors decided to sell the company, it was an easy decision to get involved in the process as we were impressed with what ER had accomplished over the years. We were excited to make an offer and have the chance to bring the staff and customers into the ESO family. Additionally, ER had significant short-term issues meeting the new NEMSIS requirements and longer-term issues with a technology platform that needed an architecture and user interface update. We felt we were well-positioned to help with these two issues. We knew the ER platform had some great features and functionality and we wanted to incorporate these into our new Fire RMS platform.
From the very beginning, leadership from ESO and Emergency Reporting worked together to determine the best technology path forward. Collectively (and unanimously), the teams agreed the ESO platform (including ESO Fire RMS and ESO EHR) is the best choice for the future based on a few key factors.
- ESO’s technology platform is more modern and capable of scaling to meet customer and industry needs.
- ESO Fire RMS is integrated with other ESO applications, including ESO Electronic Health Record (EHR), ESO Scheduling, ESO Inventory, and ESO Personnel Management.
- Adding key elements and features from Emergency Reporting into ESO Fire RMS, including Occupancy Vulnerability Assessment Profile (OVAP), integrated Assets, and Length of Service Award Programs (LOSAP), can be done in a relatively short period of time.
- Adding ESO features (such as +1 coding and custom reporting) into the Emergency Reporting platform would require a fundamental change to the architecture, causing significant delays in development.
Most applications will migrate to ESO apps. We will continue to support and maintain Rover.
Check out this video we made for you!
Our data migration tools are designed to make moving your data easier for you, however there may be some customized data that isn’t able to migrate. Contact our team to see how your current fields will map to ESO for each application.
Attachments are part of the planning process for migration, so we will work with you to clarify this individually during the onboarding process.
The intent is to transition everything at one time. We will work with your organization to get a plan together that fits your needs.
We’re ready to lead you through this journey. We have worked hard to make data migration as easy as possible for you. Review the Data Migration step in your Upgrade Journey tab above, or reach out to your ESO contact for more information.
You’ll work with your sales representative to discuss the many solutions we offer, and your rep will be able to provide you with a price quote. In some cases, there may be an increase in what you pay today. Your rep will work with you and your budget to help with an easy translation.
Fire RMS is updated regularly to add new items to the system.
ESO Incidents integrates with ESO Scheduling to import units and responders into the NFIRS reports. ESO can bring data over to incidents from other select scheduling software.
There is currently no date established to discontinue Emergency Reporting.
After a contract is signed, we estimate 120 days to get everything transferred and training complete. An Agency specific timeline will be discussed during your discovery process.
Email [email protected] to get your Account Manager’s Information.
We will continue to support our Canadian Emergency Reporting partners until the ESO products are deployed in Canada.
There is currently no official date to discontinue Emergency Reporting for Canadian agencies. We want to make sure we do it right for our Canadian partners, which means taking time to release products meeting your specific circumstances.
PHONE: 866-766-9471 option 3
EMAIL: [email protected].