Year in Review: Product Innovation and Progress from 2024

At ESO, we are a mission-centric company, which is why it is vital that each step that we take ties back to our commitment to transform community health and safety through the power of data, whether that’s through product innovation or our research. The EMS, fire services, and hospital organizations that use our platform aren’t just our customers, but our partners in working towards that mission through their own achievements.  

As industries shift, evolving the role of public health and safety with it, the ESO platform needs to continuously improve to keep up. To ensure that we are delivering the best tools and updates designed to make your work easier and results more impactful.  

In celebration of the progress we’ve worked so incredibly hard for in 2024, here are a few of our biggest product innovations and advancements made possible by feedback and recommendations from customers like you. 

Innovations to Support the Industry 

Through listening to customer feedback, we developed solutions to address real-world needs, simplify operations, and improve outcomes. Last quarter, we announced that ESO Suite admins can now submit product feedback and ideas directly through the platform simply by clicking on an easy-to-use question mark button and the ESO community was thrilled, quickly putting the button to work.

“Over time, I saw my request move through the roadmap and eventually go live. It showed me ESO listens to its users and turns feedback into real updates.”
– Brandon Jenkins, Executive Director of Nottoway County  

And now this quarter, we’ve made the process even smoother by enabling the ESO Product Teams to respond directly to those submissions. These new capabilities will continue to improve the feedback process and allow our ESO community to play an even bigger part in working towards our collective mission.  

ESO EHR and Data Advancements

ESO continued its focus on evolving ESO Electronic Health Record (EHR) with features designed for critical care and mobile integration. Improvements like longitudinal patient records have transformed episodic documentation into comprehensive patient narratives, aiding both EMS and community health providers in delivering coordinated care. 

iOS for EHR 

Coming soon, the new native ESO EHR iOS app is designed to make documenting patient data even easier and more efficient. New innovative features such as speech-to-text, scanning technology, and smarter multitasking will make data entry a breeze, so first responders can get back to delivering their best care possible.  

ESO Insights and Dashboards 

New ESO Insights dashboards brought reporting features to the forefront for fire, EMS, and hospital teams. With live data capabilities and cross-platform integration, agencies are now equipped to analyze and act on vital data more effectively than ever. 

NERIS Transition Readiness 

ESO is continuing to prepare agencies for the upcoming transition to the National Emergency Response Information System (NERIS), set to replace NFIRS. Early alignment with the NERIS schema ensures that fire departments are ahead of the curve as the industry standard evolves.  

We’ve created and compiled resources to help agencies prepare. Check out the FAQs page for answers to your most pressing questions, our blog posts for the latest updates, and helpful videos for step-by-step guidance on how to adopt NERIS with confidence. 

To help your department prepare, check out our FAQs About NERIS and blog on the upcoming launch of NERIS Version 1. You can also watch videos like What Fire Departments Need to Know About NERIS and NERIS Beta Launch Explained for step-by-step guidance.

Supporting First Responders and Communities through Dispatch 

ESO expanded its role in supporting first responders through improved tools and tailored solutions. The acquisition of Logis Solutions and the focus on mobile health initiatives reflect our commitment to evolving alongside the needs of emergency service providers and the communities they serve. By combining our complementing technologies, ESO will now be able to create a more cohesive patient journey from 911 call to outpatient services.  

From smarter decision making with Logis IDS to easier billing workflows with Billing, this new venture helps your team deliver the best possible care while ensuring all expenses are accounted for.  


Find out what’s possible with Logis by ESO

2024 Quarterly Product Updates 

Throughout 2024, the ESO Product team shared updates on how ESO platforms continue to improve. These quarterly updates provided a closer look at new features, enhancements, and resources designed to support your work. Check out this year’s product updates here:  

• (Q3/2024) ESO Updates: Quarterly Product Enhancements 

• (Q2/2024) ESO Updates: Quarterly Product Enhancements 

• (Q1/2024) ESO Updates: Quarterly Product Enhancements 

Connecting Care: ESO and Pulsara in Action 

Metropolitan Emergency Medical Services (MEMS) in Central Arkansas uses ESO and Pulsara to communicate and share data with their hospital partners, which has helped to both decrease paperwork and improve care.  

Watch the video to hear how MEMS improved care coordination:

ESO and IamResponding: Better Together 

IamResponding, the industry-leading incident alerting and situational awareness communication platform joined forces with ESO to empower first responders in making real-time, data-driven decision-making.  

See how this partnership will transform the industry: 

What Customers Are Saying About ESO Patient Registry 

An easy-to-use registry platform that streamlines day-to-day operations while providing better patient outcomes, there’s a lot our customers love about ESO Patient Registry.  

Hear what our customers have to say: 

Looking Ahead 

We hope you enjoyed reflecting on 2024. It was a big year for product innovation at ESO and we are incredibly proud of the progress we’ve made in working together towards our mission. As we move into 2025, ESO is committed to continuing this momentum. With new product updates, expanded partnerships, and a focus on customer collaboration, we look forward to helping agencies achieve even greater results in the year ahead. 

There’s a lot of other achievements and big ideas that happened in the last 12 months. To read more on the data-driven innovations that came out of the ESO community and the research done by the ESO team, check out the blog post below. 

Year in Review: ESO Research and Data That Shaped 2024