Updated February 25, 2025
3 min 54 sec estimated read timeEmergency service technology, across all markets and needs, is making a long-awaited shift. What began as a set of necessary features and functionality to support documentation requirements is now evolving into technology for the full patient care journey. Providing support for prevention, emergency calls and hospital transport through patient outcomes, continuous education, and everything in between.
The time for this shift is undoubtedly now: Resources are limited, providers are burnt out, communities are changing, and call types and volume require new, innovative ways to respond.
Introducing technology from call to care: An innovative way forward
Launched in early 2025, the updates to ESO’s core EHR platform are designed to help organizations not only keep up with the industry’s changing demands but stay ahead of the curve through connected systems, higher quality documentation, increased personnel readiness, and more supportive revenue operations. These updates come following the integration of Logis’ Dispatch and Billing solutions. The powerful connections between dispatch, incident reporting, and health records mean agencies can improve financial outcomes, prioritize dispatch, and build a comprehensive view of patient care – all in one platform.
With everything our customers have come to love about ESO EHR – including the high-quality documentation, simplified reporting, and intuitive workflows – the application now includes:
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- Longitudinal Record views
- Enhanced functionality to support MIH processes and encounters
- Critical Care workflows and forms
- Native iOS application
- Insights with Global Dashboards and Benchmarking
These upgrades to the EHR platform will allow your agency to:
Get a more dynamic, patient-centric view of your data
Instantly access vital patient data, including historical records during care, for a more holistic view of patients’ long-term health. Plus, visualize and leverage data across all product verticals with ease, so you can efficiently meet your changing needs.
Support Mobile Integrated Health or Community Paramedicine processes
With upgraded, real-time access to patient history, and streamlined, modern Mobile Integrated Health features, you can better support the emergent and non-emergent calls in your community.
Improve resource allocation
ESO EHR is fully interoperable, connecting to Computer-Aided Dispatch (CAD), Cardiac Monitors, Billing, and pre-hospital and hospital systems, so you can transfer patient care data across mobile applications. This not only streamlines care and tedious duplicative entry but also sets up smarter workflows for predicting where resources are best sent.
Provide care from anywhere
The iOS application for ESO EHR is a game-changer, with features such as speech-to-text, smarter multitasking, a scanning solution, and more – it also allows you to use the platform on any iOS device, even offline. Since your data is saved in real time, upon reconnection, you can be sure that no insights are lost in transit. Paired with the new Critical Care workflows, you can care for your most vulnerable patients regardless of location.
Improve overall outcomes
ESO Insights and comprehensive global reporting with benchmarks help your team quickly identify trends, gain visibility into areas of improvement, and track critical care performance.
Why do these updates matter?
Today’s patient-centric care relies on connected information across each stage of a patient’s experience. For cutting-edge EMS agencies today, documentation is a means to a mission-driven end: fully understanding your patients and resources to provide the best possible care to meet your community’s individual needs.
And most importantly, technology should evolve with a dynamic industry – which is why you’ll soon see even more new functionalities in EHR, including GenAI Narrative – an auto-generated narrative feature, additional customization, and even more interoperability in the future.
If you’re interested in upgrading to EHR and equipping your team with the tools they need to transition into this next evolution of their role, sign up for a free live demo.
